Customer Services Officer

Southwark

Job Role

Interact with customers to provide and process information in response to enquiries, concerns or requests for Council services. To deliver Customer Service excellence by telephone, email, letters or text across a range of Council services ensuring swift resolution for our customers.

To provide general, clerical and administrative support to the customer experience division

Key Accountabilities

To deal with telephone and face to face enquiries, emails, letters and texts from customers in a professional manner.

To interrogate the Council's systems to provide information and resolution to our customers. Raise service requests and update system as appropriate.

To record and maintain customer records, comply with Council policies and procedures and ensure confidentiality of customer information at all times. Ensure your duties are undertaken with regard and compliance of the Data Protection Act and other legislation.

To be sensitive to the needs of our diverse local community whilst ensuring swift and appropriate action for our customers. To demonstrate empathy and professionalism at all times in an environment that can sometimes be demanding and stressful.

To be a team player in a customer focused team, contributing to meetings, team building and continuous improvement. To actively participate in training and development to develop your skills and competencies.