Job Role: Operations Administrator

Salary: £24,862 per annum

Hours: 40 hours per week, 09:00am- 17:30pm (30-minute lunch break)

Location: Chessington

Summary of Role:

The Operations Administrator is responsible for organising and performing all administrative tasks in a timely and logical manner. The role requires the ability to multitask, maintain accurate and up-to-date records, and provide support across various areas of the office environment as directed. This position ensures all transport and warehouse paperwork is completed and processed accurately.

Key Relationships:

• Transport Manager
• Warehouse Manager, Supervisor, Team Leader, Drivers
• Customers
• Stock Controllers
• Operations Manager
• Main Office
• Sales Team
• Other branches

Job Accountabilities:

• Processing Paperwork: Manage paperwork from all departments and provide reports for analysis.
• Data Accuracy: Keep all relevant spreadsheets and systems up to date.
• Export & Consignment Management: Oversee exports and daily carrier consignment management.
• Customer Delivery Notes: Create customer delivery notes and assemble driver folders.
• Purchase Orders: Process purchase orders for supplier goods in deliveries.
• Filing: Maintain an organised and accurate filing system for all paperwork.
• Stock Count & Reporting: Assist with stock counting and reporting tasks.
• Customer Credits: Process customer credits, validate orders, and provide reports to investigate picking, loading, and dispatch errors.
• Communication: Answer the phone politely and professionally.
• Additional Duties: Perform other tasks as assigned by management as needed.

Skills & Competencies:

• Quality of Work: Demonstrates attention to detail and thoroughness, ensuring timely completion of tasks.
• Teamwork: Collaborates effectively with others, shares information, and supports team success. Willing to work extra hours and assist in areas outside of the primary role.
• Communication & Interpersonal Skills: Presents information clearly, listens actively, and treats others respectfully.
• Customer Focus: Understands and addresses both internal and external customer needs to benefit the organisation.
• Initiative: Manages time effectively, accepts additional responsibilities, and supports others as needed.
• Health & Safety Awareness: Complies with health and safety procedures and reports risks accordingly.
• Planning and Organising: Adapts to changes, uses resources efficiently, and prioritises work to meet deadlines. Works with the manager to establish objectives and plans.

This position provides a great opportunity for someone looking to work in a fast-paced and supportive team environment, while also developing administrative and operational skills.