Delivery Operations Specialist
Department: Quote-To-Cash
Location: London - 1 day a week in the office
Reports To: Delivery Operations Manager
Salary £40,000

Are you passionate about improving operational processes and delivering excellence? Join our team as a Delivery Operations Specialist and help us drive success in our Quote-To-Cash department!

About the Role:
As a Delivery Operations Specialist in our Quote-To-Cash department, you will play a crucial role in managing global operational processes and ensuring the smooth delivery of product licenses and software post-sales.
Your focus will be on optimising efficiency, revenue, and margin performance while maintaining high standards of process consistency and scalability.
This position will allow you to collaborate with various departments, build a comprehensive customer products database, and make a tangible impact on our operations.

Key Responsibilities:
Manage Customer Software Delivery: Oversee the generation of licenses and creation of assets to ensure timely and accurate delivery to customers. Collaborate with internal departments to manage and maintain customer data effectively.
Support Internal Teams: Provide operational support to internal teams by addressing questions and inquiries, facilitating smooth day-to-day operations.

Maintain Documentation and Knowledge Base: Keep process documentation and the operations knowledge base up to date, ensuring all team members have access to current information and best practices.

Streamline Operations: Identify opportunities for workflow and process enhancements to improve efficiency, particularly during high-volume periods like the end of the quarter and fiscal year.

Collaborate Across Teams: Work closely with multiple departments, including finance, legal, sales, and product teams, to ensure quality processes and alignment across the organisation.

Qualifications:

Experience:
1-2 years of experience managing post-sale processes, particularly in a high-volume environment.
Experience in a SAAS company is a plus.

Skills:

Strong process-driven approach with the ability to manage multiple tasks simultaneously.
Excellent communication and interpersonal skills, with the ability to engage with diverse audiences.
Self-learner with strong prioritisation skills and the ability to work effectively as part of a team.
Proficiency in Microsoft Office.
Working knowledge of Salesforce is preferred.

Language:

Fluency in English is required as it is the key language of communication within the team and the company.

Why Join Us?
By joining our team, you will be part of a dynamic, fast-paced environment where innovation, collaboration, and a commitment to excellence are at the core of what we do. We offer a unique opportunity to make a significant impact on the efficiency and effectiveness of our global delivery operations. If you are passionate about improving operational processes and enjoy working in a collaborative, high-energy environment, we encourage you to apply!

Disclaimer:

This vacancy is being advertised by either Advanced Resource Managers Limited, Advanced Resource Managers IT Limited or Advanced Resource Managers Engineering Limited ("ARM"). ARM is a specialist talent acquisition and management consultancy. We provide technical contingency recruitment and a portfolio of more complex resource solutions. Our specialist recruitment divisions cover the entire technical arena, including some of the most economically and strategically important industries in the UK and the world today. We will never send your CV without your permission