Job Title: Claims Co-ordinator

Location: Peterborough

Salary: £25,000 - £26,000 per annum

Job type: Full Time, Permanent

About Us:

Westone Housing Ltd are a building and property conversion and repair company based in Peterborough. Using our own employed trades and approved contractors Westone carries out property reinstatement and rebuild services in the insurance industry plus conversions and improvements in both residential and commercial property markets.

About the Role:

We are currently recruiting an Insurance Claims Co-ordinator to join the growing team at Westone Housing's Peterborough office.

The role will include processing new claims, managing the progression of claims, liaising with clients on claim positions and supporting the team to ensure administration is maintained.

Key Responsibilities and Duties:

You will be the first point of contact for enquiries and be responsible for ensuring all parties are regularly updated with ongoing claims.
The role will require liaising with our leak detection and drying technicians, so a basic understanding of property repairs would be ideal.
Claim Co-ordinators will be responsible for monitoring claim lifecycles to ensure clients and Policyholders are always informed and aware of each stage of the claim process.
This could include but not be limited to:

Arranging Leak detection and Trace and Access
booking appointments for surveyors and validators
arranging assessment of contents
organising alternative accommodation
keep in touch calls with clients
completing remote sign off surveys.
About you:

Preferred Experience:

Insurance claims handling
Cert CII qualification
BDMA Qualification
Understanding of the insurance industry
Experience of liaising with customers and clients
Experience of working on Xactaware, Symbility and other claim management tools
Essential Skills:

Professional telephone handling service
Excellent organisational skills
Good attention to detail
Good verbal and written communication skills
Excellent customer service skills
Excellent problem-solving abilities
Computer literacy with experience of MS Office packages
What We Offer:

Company events
Company pension
Employee discount
On-site parking
Sick pay
Wellness programmes
Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with the experience or relevant job titles of; Customer Claims Executive, Claims Account Manager, Claims Customer Service, Case Handler, Insurance Claims Handler, Customer Claims Handler, Claims Advisor, Insurance Claims Assistant, Personal Assistant Admin Assistant, Office Administrator, Administrator, Office Administration Assistant, Administrative Assistant, Office Coordinator, Receptionist, Secretary, Business Administrator, Support Administrator, Reception Administrator, Business Support, Executive Assistant, PA, Office Assistant, Office Coordinator, Office Manager, Business Administrator, Accounts Assistant, Accounts Administrator may also be considered for this role