We are seeking a dedicated Final Payment Support to join a reputable financial services company on a permanent basis. In this important role, you will play a key part in supporting customers in arrears by implementing effective collection strategies, with a strong focus on achieving positive and sustainable outcomes.

Key Responsibilities:

* Carry out a range of collection activities in strict accordance with company policies and procedures, ensuring compliance and consistency in all actions.

* Manage and resolve arrears cases by updating and amending agreements, focusing on positive customer outcomes and maintaining good customer relationships.

* Handle both inbound and outbound collection calls, carefully documenting every customer interaction to ensure accurate and detailed records.

* Communicate effectively with customers through various channels, including letters, emails, and text messages, ensuring all correspondence is logged and filed appropriately.

* Consistently maintain high performance levels as expected by the company, adhering to all internal procedures and regulatory requirements.

Essential Experience:

* Proven experience in a collections environment with a demonstrated ability to manage and handle customer calls effectively.

* A solid understanding of the financial services industry and the relevant regulations.

* Ideally, previous experience in a claims or collections role, with a track record of successfully managing arrears cases.

Operating Hours:

* Monday to Friday: 08:00 - 20:00

* Weekends: 09:00 - 18:00

* Shifts are allocated on a rotational basis to ensure full service coverage during operating hours. Flexibility is essential, and hybrid working options will be available upon successful completion of training