Our client is a well-established business that provide an engineer service to their clients, due to growth they require scheduling/planning team leader to join their team. The role will require booking planned works in 6 months in advance and ad hoc maintenance, repair and installation visits, the planning coordinator is also responsible for route planning, booking hotel accommodation.

* Customer order logging onto CRM

* Lead the team and implement a robust process for scheduling

* Coordinate the most cost effective planning & scheduling and train the team to focus on this

* Handle customer queries/requests

* Respond to inbound & make outbound calls

* Schedule reactive & planned works to meet customer SLA's

* Check engineer reports and process on to internal team to payment

* Excellent customer service skills

* Build relationships with clients and engineers