We are seeking an experienced and motivated Territory Sales Manager (TSM) to oversee and grow a portfolio of customer accounts across a defined geographical area in the North, Wigan (exact location to be determined based on applications).

In this role, the TSM will be responsible for driving business growth by executing a strategic territory sales plan focused on expanding market share, increasing revenue, and improving RCO profitability.

Key responsibilities include:

• Developing and maintaining strong relationships with both existing and new customers, leveraging various engagement channels, including digital platforms.
• Identifying and pursuing opportunities to promote and sell value-added products and services tailored to customer needs within the designated territory.
• Implementing innovative sales strategies to enhance market presence and achieve targeted business objectives.

Key accountabilities

The responsibilities of this role include, but are not limited to:

• Operate as the point of contact for assigned customers.
• This role is primarily desk-based (a typical minimum of 60% desk-based) with a potential requirement to make visits to customer sites when there is a clear business need. These visits will be agreed in advance with the line manager (Field Sales Manager).
• Call cycles for customers and prospects defined and adhered to. Use a variety of digital media, including video calls, to maintain close customer contact. Call cycle objectives should be set in the customer management plan (CMP)
• Assist in the preparation of quotes and submission of tenders
• Be actively involved in preparation of annual sales budgets and forecasts for the relevant territory
• Ensure queries are resolved in defined timeframe and against over-arching Heidelberg materials metric (< 3% of revenue in query at any time, or lower if we are already achieving <3%)
• Improve share of wallet through upselling/cross-selling at required profitability level
• Develop and maintain long-term Commercial relationships with customer accounts supported by a customer strategy to deliver on the Market Strategy Plan (MSP)
• Enable the customer to receive required products & services in a timely manner by ensuring there is business alignment (including between sales, operations, and logistics)
• Communicate market/customer needs and demands to Heidelberg materials through identifying insights
• Forecast and tracks customer account metric achievement
• Manage projects within customer relationships, working to carry out customer goals while meeting company goals
• Identify opportunities to grow business with existing and new customers in line with the product line/region strategy
• Coordinate with colleagues working on the same account to ensure consistent service
• Collaborate with other sales teams and colleagues to reach prospective customers
• Service multiple customers concurrently (includes, prospects, new & existing)
• Keep records of customer transactions and interactions (Brick wall, CMP, 5 min Planner)
• Ensure account records and details are correct in Heidelberg Materials Systems (CRM, SAP) and sales processes are followed
• Proactively use market data - including ABI - to identify profitable sales opportunities
• Review Net Promoter Scores (NPS) to identify strong performance or weaknesses and collaborate with colleagues to drive collective performance and improved customer experiences

What's on Offer:

Salary £39,000 - £45,000 Plus Bonus

Company Car

Location Wigan, Hybrid

Hours 40

Work Life Balance: 27 days holiday (excluding bank holidays) Generous Pension Schemes / Life Assurance

Wellbeing: Employee Assistance Programme (EAP

Employee Benefits portal including Gym discount

* Employer of choice: Armed Forces Covenant (Silver) / Disability Confident Committed / 5% Club (Platinum) / Mates in Mind / Clear Assured (Foundation) / The Mineral Products and Qualification Council (MPQC) / STEM Ambassador

* Compensation Package: Bonus incentives / Generous Pension Schemes / Life Assurance

* Work Life Balance: 27 days holiday (excluding bank holidays) / Agile working / Flexible working / Holiday purchase / Sabbatical

* Family Friendly: Enhanced policies such as Maternity / Paternity / Parental Leave / Neonatal / Adoption/IVF/Menopause

* Social Value: paid Volunteering Day every year / Communities (LGBTQ+, Network of Woman, Woman in Science and Engineering (STEM), Armed Forces)

* Wellbeing: Employee Assistance Programme (EAP) / Mental Health First Aiders / Cycle to Work / Employee Benefits portal including Gym discount / Free eye tests / Discounted Private Medical cover