Desktop Applications EngineerLondon (near Aldgate/Liverpool Street)(Salary - Will disclosed over phone call - Client agreements - Strong salary package)9:30am - 5:30pm, Mon-Fri

About the RoleJoin a leading global law firm as an experienced Applications Engineer/ Packager, you will manage and support core productivity applications, including Microsoft Office and Litera Desktop, within a dynamic legal environment. This role involves complex troubleshooting, developing training materials for frontline support, and automating software deployments.

Key Responsibilities

• Provides expert-level support for applications and document issues, often engaging directly with users for advanced troubleshooting.
• Develops documentation, training, and communication resources aimed at enhancing "first-call" resolution for support teams.
• Conducts initial product testing and designs test scripts for the dedicated QA team.
• Utilizes scripting and automation tools (PowerShell, SCCM) to deploy software at scale, gather system data, and resolve issues.
• Engages with business stakeholders to understand challenges and advocates for user needs with vendors.
• Conducts research on best practices and monitors legal industry application trends.

Qualifications

• Experience: Demonstrated experience in Windows desktop engineering within enterprise environments, with expertise in SCCM and PowerShell.
• Skills: Proficiency with Microsoft Office, Adobe Acrobat, and document processing tools; familiarity with software packaging using InstallShield/AutoIt; strong knowledge of Windows 10/11 management.
• Availability: Willingness to provide 24x7 on-call support on a rotating basis, with the ability to access systems within 1 hour when needed.

Qualified candidates are encouraged to apply to join this global law firm and make an impact through innovative IT solutions in the legal sector!