Are you an experienced Hire Controller looking for an opportunity to make an impact within a fast-paced environment? This is your chance to join a well-established company offering essential services and equipment across diverse industries.

Location / Hours:

* Close to Washington, Tyne and Wear

* Full-time, Monday - Friday: 08:30 - 17:00 (37.5 hrs per week).

Key Responsibilities:

* Hire Process Management: Take ownership of the full hire and off-hire process, advising clients and processing orders from start to completion.

* Customer Service Excellence: Provide high-level customer service, fostering repeat business and strong client relationships.

* Order and Quotation Handling: Prepare and issue quotations, convert enquiries into confirmed orders, and ensure completion of all hire desk tasks.

* Equipment Coordination: Work closely with the operations team to arrange timely deliveries, collections, and handle breakdowns professionally.

* Contract Administration: Maintain accurate records of customer contracts and associated documentation on the company's system.

* Inventory Management: Ensure equipment availability status is current and updated regularly in the system.

* Financial Oversight: Monitor hire income, notify customers of additional charges, and manage authorisation of customer credits.

* Health, Safety, and Compliance: Adhere to all health, safety, and company policies to ensure a compliant and safe work environment.

Requirements:

* Previous experience in a hire desk or similar role.

* Strong organisational skills with attention to detail.

* Excellent communication skills, both written and verbal.

* Proficient in Microsoft Office Suite (Excel, Word, Outlook).

* Customer-focused with a positive attitude and ability to work in a team.

* Confident decision-making and problem-solving skills.

* Eligibility to work in the UK.

Salary & Benefits:

* Starting salary of £29,000 to £31,000 per annum.

* Benefits include 33 days of holiday (including Bank Holidays), company pension scheme, and training and development opportunities.

* Access to a supportive and collaborative work environment with a strong focus on employee well-being