****MUST be able to drive (and own a vehicle) as will be based on site, at various sites. Will need to drive around L1 postcode and occasionally to Ellesmere Port****

2nd Line Support, L2 Engineer, Networking, Windows/ Microsoft, Server, Server Builds & Migrations, Networking protocols (TCP/IP, DNS, DHCP, VPN) , VLAN. Any experience within the Educational sector or MSP would be desirable.

An IT company are looking for a 2nd line Support Engineer to provide technical support (Windows/ Networking/ Server/ VLAN) and assistance to end-users for computer hardware, software, and network-related issues. Mostly for Educational (schools & academies) institutions.

You will be driving to various sites daily across Liverpool and Ellesmere Port.

The position requires the individual to be willing to do anything between1st-3rd line support as part of the day to day as it won't always be the high level jobs you are required for.

Responsibilities:

• 2nd Line Duties
• Windows Server
• O365
• Networking duties (LAN/ VLAN)
• Set up and maintain network infrastructure, including routers, switches, firewalls, and wireless access points.
• Install, configure, and maintain computer systems, peripherals, and software applications.
• Perform routine maintenance tasks, such as system updates, backups, and security patches.
• Troubleshoot hardware and software problems, diagnose issues, and implement solutions promptly.
• Manage user accounts, permissions, and access rights in accordance with company policies.
• Respond to IT support tickets and service requests

2nd Line Support, L2 Engineer, Networking, Windows/ Microsoft, Server, Server Builds & Migrations, Networking protocols (TCP/IP, DNS, DHCP, VPN) , VLAN. Any experience within the Educational sector or MSP would be desirable.