Working as part of part of 1st tier Aftermarket Supply Chain Team within a global logistics company, the role requires the holder to proactively plan and support engagement with the customer to drive improvements that deliver the best inventory levels to deliver excellent customer service.

Forming a strong relationship and taking a leadership role with the wider team, to develop forecasting and reporting tools which support the customer and the Supply Chain Team. The role also includes leading and driving improvement activity and projects.

The role requires someone with the ability to: be the escalation point for the team of Vendor Account Managers (VAM); to manage key relationships at a senior level with the client; form and strengthen core relationships at a senior level with suppliers.

This role is initially offered on a 3 month Fixed Term basis but may well turn into a longer term opportunity.

You will be responsible for;

Ensuring that KPI's and SLA's are achieved through supplier management and escalations, providing support to the Supplier and Inventory Project Manager.
To develop processes and working practice to enhance the On Time In Full (OTIF) performance of suppliers, ensuring that they deliver the key KPIs relating to availability, back orders and inventory objectives.
Develop, launch, train and continually improve a supplier performance management system on a Ten(d) to Zero approach.
The role will encompass contact with the client on a daily basis through all communication methods, developing working relationships and business growth opportunities. Working with the client at a senior level, being the voice and face to the customer on supplier inventory issues and ensuring you develop relationships at all levels.
To review products, inventory profiles and demand trends to improve supplier schedule fill and all key KPIs.
To liaise with the client to ensure and creatively resolve and clear any unsatisfied customer orders or issues.
Responsible for contacting a range of suppliers relating to the products they supply to effectively obtain specific data required under legislation. To create, compile and manage a Master File for the above data collection for sharing with the Purchase and Supply Manager and ultimately the Head of Finance for Tax and Compliance

Develop and improve working relationships and enhance business growth opportunities with the customer, this will involve daily contact with the customer either by phone, email or face to face up to director level
Review and improve business processes, demand forecasting and customer service levels
Troubleshooting and deep root cause analysis - understanding the inner workings of SAP, forecasting and planning tools and driving system improvements and digital solutions
Understand best in class approaches to supply chain, forecasting and inventory planning and apply to current practise in driving improvements and developing business cases and reporting packs to support improvement
Present high quality project analysis and business cases to the customer using PowerPoint and Excel, face to face and over online conferencing platforms
Working with the finance team to develop inventory and working capital forecasting models
Review and maintain inventory policies to support accurate schedules with inventory levels that optimise cost, space and efficiency. Including the review of product, inventory profiles and parameters and demand trends to improve customer service levels
Make stock / de stock recommendations to customer for UK and North American warehouses. 
Develop and where possible automate daily reports for team and customer. Enhance reporting availability and usage to drive KPI improvement
Develop supply chain effectiveness metrics, report regularly on supply chain performance, utilising the metrics and evaluates past performance data to forecast business needs
This role would suit someone;

Proficient with data and the use of analytics and spreadsheets.
Good communication with suppliers (including via phone and email)
Able to be in the office (Cowley) Tuesdays and Wednesdays
INDH