What will I be doing whilst in this role?

Responsibilities:

• Day-to-day, end-to-end management of a Customer Service Advisor Team who deal with a variety of outcomes from collecting Direct Debit details, Sales to Retention of customers.
• Taking a hands-on approach to coaching and feedback to ensure the productivity of the team and exceed all relevant KPIs.
• Responsible for Quality Assurance of team outputs.
• Management and implementation of strategic business changes and performance of the team.
• Creating a culture and environment of world class service, empowering the team to take ownership of all customer queries.
• Being an advocating for McQueen's Dairies, feeding back on processes and policies, helping to identify opportunities for improvement.
• Working alongside our Retention, Marketing and Depot teams to improve customer experience and operational functionality.
• Serving as an escalation point for customer queries where needed.
• Planning in monthly 1 to 1's with your direct reports with regular call dip checks to support, develop & help motivate your team.
• Providing return to work meetings & conducting informal & formal Investigations where needed.
• You will be required to produce analytics for department meetings and demonstrate adherence to all KPIs.
• Support team members with their personal development by arranging training and assist with the onboarding of new members of the team.
• Motivating your team to deliver results.

Salary £29,556.80
Bonus £100+ per week KPI Target based.
OTE £35,000+
Monday - Friday 08:00 - 16:30 / 08:00 - 17:00

Customer Service Advisor

Whilst working as a Customer Service Advisor within the Direct Debit arm of our business, you will be working a in fast-paced environment, you will love interacting with people making outbound calls as well as receiving inbound calls and are dedicated to delivering exceptional service with a smile.
What will I be doing whilst in the role?

Responsibilities

• Excellent customer service skills, with previous experience in contact centre position highly desirable, dealing with inbound / outbound calls.
• A proven record in upselling products with existing customers
• Excellent customer service skills
• Strong negotiation and sales skills
• Ability to work both as a team and as an individual
• Ability to work towards office targets and KPI's
• The ability to use initiative and manage your time effectively
• Strong self-management skills
• Enthusiastic and passionate member of the team
• Knowledgeable on MS Office
• Ability to work in a fast -paced environment

Salary: £12.05 per hour / £25,064 per annum - £30,000 OTE
Contract: Permanent
Working: Monday to Friday

Why Join Us?

Perks & Benefits

✅ Pension: Secure your future with our comprehensive pension plan.
✅ Staff Discount: Enjoy exclusive discounts on our products/services.
✅ Weekly Pay: Get rewarded for your hard work every single week.
✅ Bonus Scheme: Earn extra rewards based on your performance.
✅ Incentives & Rewards: Exciting incentives and rewards to recognise your achievements.
✅ Free Onsite Parking: Hassle-free parking for all our team members.
✅ Career Development: Opportunities for growth and advancement within the company.