We are looking for an Operations Analyst to work within the public sector.

Location: Hendon

X3 13 hour shifts, day shifts - 4 rest days
X3 13 hour shifts, night shifts - 4 rest days
About the role: You will be responsible for the monitoring of critical network alerts and ensuring encrypted data is successfully transmitted.

Essential Skills: The ideal candidates will hold Active SC clearance and have a proven Operation Engineering background, with the following skills/experience:

Experience of working within a Service Desk environment, Incident and Request Fulfilment process disciplines.
Knowledge of Microsoft Suite, any previous customer service experience.
Familiar with a similar shift pattern
Experience of Incident Management.
experience with ServiceNow or similar
Monitoring experience
Experience of ITIL Service Management