Customer Service Manager Macclesfield Cheshire
Up to £35K Bonus Full-time, Permanent

Join a brand that makes customers feel confident and fabulousPour Moi is looking for a Customer Service Manager to lead and develop our customer support operations across wholesale and B2C channels. If you're passionate about delivering exceptional customer experiences, managing a high-performing team, and driving continuous improvement, this is the perfect role for you.

Why Join Us?
Up to £35K salary annual bonus scheme
25 days holiday (plus bank holidays)
Flexible working opportunities
Company pension scheme
Health & wellbeing programme
Casual dress and friendly team environment
Employee discount and exclusive staff perks
On-site parkingThe Role of Customer Service Manager 
Lead and develop - Manage and inspire the customer service team to deliver exceptional experiences across wholesale and direct-to-consumer channels
Optimise processes - Continuously improve customer service operations, streamlining processes for better efficiency
Customer champion - Build strong relationships with customers and resolve issues related to product availability, pricing, order processing, and shipping
Cross-functional collaboration - Work closely with internal teams to enhance the overall customer journey
Performance and reporting - Monitor service metrics, analyse customer interactions, and implement improvements
People management - Oversee HR duties including one-to-ones, performance management, and holiday requestsAbout You
Proven experience in a customer service leadership role within a product-led industry (B2C and B2B)
A natural customer-first mindset with a passion for enhancing the customer experience
Strong problem-solving and communication skills, even in challenging situations
Ability to implement digital services to improve efficiency
Organised, proactive, and comfortable managing your own workloadReady to lead a dynamic team in a fast-growing brand?Apply today and be part of Pour Moi's exciting journey