ECOMMERCE OPERATIONS CO-ORDINATOR

MONDAY - FRIDAY : 08.30 - 17.30

£26 000 PER ANNUM

People Solutions are looking for an Ecommerce Operations Co-ordinator for our client based in Bournville.

Benefits

• Incentive Plans
• Flexible Working Approach
• 25 days annual leave + bank holidays
• Birthday Day off
• Private Medical Insurance for you and your family
• Life Assurance
• Accident Protection
• Contributory Pension Scheme
• Enhanced Maternity and Paternity Pay
• Huge Staff Discount on products
• Recognition Awards
• Study Support Programmes
• Subsidised on site Nuffield Gym, Restaurant and Cafe
•  Free on-site parking
• Employee Assistance and Well-Being Platforms
• Entry to Cadbury World and discounts for friends and family

Day to Day Duties

• Oversee daily eCommerce warehouse operations (receiving, storing, inventory, dispatch)
• Ensure timely processing and delivery of B2C orders per SLAs
• Run inventory checks between ERP and WMS for accuracy
• Manage inventory levels, stock transfers, and space utilization
• Monitor and resolve order processing/delivery issues; support customer inquiries
• Plan and execute manual repack/rework jobs with warehouse team
• Identify process improvements to enhance efficiency and customer satisfaction
• Monitor ERP alerts and address operational errors
• Maintain accurate documentation and report discrepancies to management
• Generate reports on operations (order volumes, fulfilment, inventory)
• Collaborate with teams to align operations with business objectives

Essential Skills

• Degree in Business Administration, eCommerce, Supply Chain Management, or equivalent experience
• Proven experience in eCommerce operations or warehouse management
• Strong understanding of eCommerce platforms and order management systems
• Excellent organizational and multitasking skills with attention to detail
• Proficiency in Microsoft Office Suite and eCommerce software
• Strong problem-solving skills under pressure
• Good communication and interpersonal skills for cross-functional collaboration

Desirable Experience

• Experience with platforms like Shopify, Magento, or WooCommerce
• Knowledge of digital marketing strategies and integration with eCommerce operations
• Familiarity with data analysis tools and techniques

Training

• Full training provided

Apply

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