The role will support the existing team in providing exceptional customer service to all customers. The successful person will interact with customers, assist in the preparation of vehicles, opening rental agreements and assisting in general enquiries.

The right person will also assist the existing team in other daily tasks such as account enquires, fleet management and vehicle deliveries.

Duties to include:

* Meet and greet customers in a friendly and timely manner

* Dealing with walk in customers face to face and via the telephone

* Handling vehicle reservations

* Calculating quotations for customers

* Opening and closing rental agreements

* Checking vehicles before and after rental

* Understand and communicate rental terms and conditions, vehicle features and other services

* Upselling products in line with customer requirements

* Conducting daily fleet checks/stock availability

* General administration

The right candidate will:

* Have previous customer service and/or administrative experience

* Sound I.T skills

* Be flexible, organised and able to prioritise

* The ability to work on own initiative as well as in a team

Minimum Qualifications:

* Minimum of 6 months of customer service related experience

* Demonstrated ability to make decisions with confidence

* Ability to use Word, Excel and Outlook.

* Must be fully authorized to work in the UK

* Must have a Full Valid UK Drivers Licence with no more than 6 points

Hours of Work

* Monday to Friday 08.30 - 18.00 (Alternative Saturdays 08.30 - 12.00)

* Staff parking is offered

* A staff uniform

Job Type: Full-time

Salary: £27000 to £30000 per year + Bonuses

Experience:

* Customer Service: 1 year (preferred)

Licence/Certification:

* Driving Licence (required)

We endeavour to reply to all applications, however, if you haven`t heard from us within 7 days, you have been unsuccessful with this particular role. You are very welcome to apply to future advertisements placed by Grafters Recruitment Consultants / Grafters Accountancy Personnel