Service Delivery Engineer (24x7 Service Desk Tier 3)

Location: Sittingbourne, Kent

Salary: £36k-£40k plus Benefits Package including extensive training, dependent on skill set and experience.

Hours: Shift pattern of 12-hour shifts

Do you have strong experience as a 2nd / 3rd Line Engineer and are looking for a new challenge?

Would you like to work a 4 day week?

Are you happy to work 4 nights once a month?

My client is a market-leading IT solutions provider specialising in platform hosting, network infrastructure, data centre, and business continuity services for small, medium, and large enterprises, public sector organisations, and other diverse market sectors. With over 25 years of experience and a strong financial background, their facilities include two data centres, a disaster recovery suite, and a network operations centre, all located in a highly secure campus in Kent. They focus on Microsoft technologies and industry-leading providers of routers, switches, firewalls, wireless technologies, printers, desktops, servers, and telephony and connectivity services.

This is an exciting opportunity for an IT professional with Server, Desktop, Active Directory, and Networking skills to join a fantastic company promoting unique solutions and a hands-on approach. My client operates a 24x7 service support model, and the ideal candidate will join a specialist team working a shift pattern of 12-hour shifts between 8-8, covering an average working week of 44 hours. Due to the nature of this role, a higher salary is offered to account for working unsociable hours.

As a Service Delivery Engineer, you will:

* Provide a mixture of 2nd and 3rd line service desk/remote support to a growing customer base.

* Report to the Senior Service Delivery Manager and work closely with other service engineers in the Platforms, Infrastructure, and Internet Services Teams.

Requirements:

* Excellent technical and communication skills.

* A can-do attitude with strong customer service skills.

* A calm and patient manner whilst working under pressure.

* Previous experience working in a service desk role, either with a service provider or within a corporate environment.

* A Microsoft Server MCP Exam would be preferred.

* Proven abilities in the support and installation of various IT solutions.

* Essential working knowledge and practical experience of the following:

* Microsoft Desktop & Office Systems

* Microsoft Server and Virtualisation Technologies

* Active Directory Security and Administration, as well as Group Policy Object (GPO)

* Working knowledge of TCP/IP, DNS, DHCP

* Support of hardware, printers, desktops, and servers

* Email, Antivirus, Web-Filtering, and Backup software

* Networking knowledge regarding WAN, LAN, VLAN, VPN, WLAN, layer 2/3 switching, Firewalls, and routers

* Mobile devices/phones

Additional Information:

* Candidates must have a current driving licence and access to their own vehicle.

* The role will include some extended/unsocial hours.

* There is the potential to augment the basic salary with overtime (as the requirement arises) and other defined benefits.

* The role may involve some manual handling from time to time.

* My client values diversity and operates a fair recruitment process free of discrimination.

* Due to the nature of this role, candidates will be subject to a criminal record disclosure check