Location: Birmingham
Contract Type: Day Rate (Umbrella Company)
Salary: Competitive day rate
About Us:
We are a leading facilities management provider dedicated to delivering high-quality services to our clients. We are currently seeking a motivated and organized Facilities Management Helpdesk Coordinator to join our team on a day-rate basis through an umbrella company.
Key Responsibilities:

Act as the primary point of contact for all facilities-related inquiries and requests.
Coordinate and prioritize maintenance tasks and service requests efficiently.
Liaise with internal teams and external contractors to ensure timely resolution of issues.
Maintain accurate records of requests, actions taken, and outcomes in the helpdesk system.
Monitor service level agreements (SLAs) to ensure compliance and timely responses.
Provide excellent customer service and support to all users.
Assist in the preparation of reports and performance metrics related to facilities management.Qualifications:

Previous experience in facilities management or helpdesk coordination preferred.
Strong organizational skills with the ability to multitask and prioritize effectively.
Excellent communication and interpersonal skills.
Proficient in using helpdesk software and Microsoft Office Suite.
A proactive approach to problem-solving and a keen attention to detail.What We Offer:

Competitive day rate through an umbrella company.
Flexible working environment.
Opportunity to work with a dynamic team in a fast-paced setting.
Professional development and training opportunities.How to Apply:
If you are passionate about facilities management and possess the skills we are looking for, we would love to hear from you! Please send your CV and a cover letter to (url removed) with the subject line "Facilities Management Helpdesk Coordinator Application