Job Title: Business Support Administrator

Salary: £23,000 to £24,000

Location: Solihull/hybrid

Hours: 37.5 hours per week on a rota basis, between the hours of Monday to Thursday, 8.30am to 7.00pm, Friday 8.30am to 6pm (one hour for lunch).In addition to normal working hours, you may be required to work one in every six Saturdays, 10.00am to 5.00pm.

Description:

Would you like to be part of a values driven, award-winning business committed to employees wellbeing and passionate about creating a flexible and inclusive environment?

A well-established financial services business with Platinum Investors in People accreditation, are looking for a Business Support Administrator to join their busy team.

You will be responsible for ensuring the timely processing of all loan payouts, new introducer applications, and introducer requests received into the Business Support area. You will ensure that the departments excellent standards of customer service and commitment to providing regular communication to business introducers are maintained at all times.

Hybrid working is available for all employees and can be tailored to suit the individual.

This company is renowned for employee retention and the benefits package that all employees receive is extensive. It includes: generous holiday allowance, with a day off for your birthday, paid community volunteering, company-wide, profit-sharing bonus, pension plan - with employer contributions of up to 10% of your annual salary, life assurance and personal accident cover.

Duties and responsibilities

• Awareness, understanding and contribution in achieving the business area’s objectives
• Provide processing and administrative support to the Underwriters in respect of new business application processing
• Check and validate agreement and vehicle documentation for all application payout completions, undertaking all pre-completion checks, including fraud prevention and money laundering prior to funds release
• Operate within credit policy and lending guidelines and procedures at all timesData entry, ensuring a high level of accuracy is maintained by achieving expected call and file audit scores
• Effective handling of incoming new lending enquiries
• Ensure all tasks are completed and delivered in line with agreed deadlines and service standards by maintaining high levels of productivity and team contribution
• Participate in meetings open and honestly through positive communication
• Attend training courses that are identified to assist in personal and role development
• Establish and maintain professional relationships with external service providers, introducers, and internal customers

Experience Required:

• Previous experience in a customer service and administrative environment
• Awareness and understanding of all prevailing regulatory and compliance requirements
• Strong attention to detail
• Ability to work within a team and on own initiative
• Ability to communicate clearly and concisely on all levels
• Computer literate with a working knowledge of MS Office applications

In return for your hard work, you will earn a starting salary of £23,000 to £24,000 plus excellent benefits.

For more information, please call Morgan Parkes Recruitment or email your CV.

Morgan Parkes Recruitment Ltd operates in the UK and can only process applications from candidates who are currently eligible to live and work in the UK. We operate a strict equal opportunities policy.

Personal data you supply will be used for contacting you via telephone or email about our service. Your data will be kept securely and retained in line with GDPR regulations. You have the right to withdraw your consent to the use of your personal data for the specified purpose at any time.