Repairs Admin
Essex
24,000K - 26,000K
Repairs and maintenance

Looking for someone to start immediately

First line Admin required for large Housing Organisation - this will be working within the Repairs Team.

Respond to all calls and enquiries and adhere to targets and objectives as set out by the management around average time taken on calls.
Booking in repairs and speaking with tenants/operatives/sub-contractors
In accordance with policy and practice, take customer repair orders, gather comprehensive repair information, accurately diagnose repairs, and schedule appropriate and relevant appointments.
Updating systems regularly, organising and enforcing systems and regulations, and maintaining procedures for accurate record keeping
Monitor the internal system to make sure that problems are resolved quickly by the relevant individual.
Liaise with other departments where necessary to ensure positive expected outcomes are obtainedProvide direct responses to queries or complaints raised by service users or act as a channel to the appropriate specialists who can deal with more complex issues, or provide one-off processing services to the public

Desirable

Previous experience working as Admin within a customer service / call centre environment
Excellent written, verbal, questioning & interpersonal skills.
Analytic skills.
Strong customer experience ethosPlease send CV's through to be considered