Our client are now seeking talented Aftersales Contact Advisor to join our successful Aftersales Contact team in Hedge End. The main objective of the role is to maintain a friendly and efficient customer interface for service work

Key Objectives of the role:
Responsibility for inbound service and maintenance booking
Making outbound calls to existing customers
Producing service plan quotations
Increasing customers retention

Essential Skills/Experience
• Experience of working in a similar role
• Excellent customer service skills
• Excellent customer satisfaction skills
• Confident communication skills
• Compliance (experience of working within a regulatory/process orientated environment)
• Organisation skills and being able to manage multiple customer appointments.
• Strong administration skills including: diary management, time management and record keeping.
• Ability to show initiative and actively follow up and maximise every sales opportunity.

What can we offer you?
• Fantastic team environment
• Competitive rates of pay
• Uncapped earning potentials
• Career development and progression opportunities
• Family run business where you will be a valued employee