Collections Agent

Sheffield

£23,000- £26,000

My client is looking for a Collections Agent who will be responsible for making and receiving telephone calls from businesses and individuals to recover outstanding debts. Handling difficult conversations in a sensitive and professional manner with customers over the telephone.

The successful candidate will be working shifts between 8am to 8pm - Monday to Friday, in an open plan, contact centre environment - achieving personal and team targets. The role requires clear and confident communication skills, both writing/data entry and over the telephone, and the ability to work to targets. The successful candidate will have previous experience working in a call centre or credit control type role, be happy to make outgoing telephone calls to customers, and have strong problem-solving abilities.

Key Responsibilities:

Making and receiving telephone calls with customers to arrange payment of outstanding debts
Handling difficult conversations in a sensitive and professional manner with customers over the telephone
Entering accurate records of conversations and payment agreements into a customer database
Following processes and guidelines regarding debt collection
Accurately entering customer payment details into our systems - ensuring these are entered correctly first time around
Required knowledge and experience:

Previous experience working in a call centre or credit control type role
Clear and confident communications skills - both writing/data entry and over the telephone
Comfortable working to targets - earning more money based on achievements
Strong IT skills - ability to pick up different technologies and systems quickly
Happy to make outgoing telephone calls to customers - on occasions these can be difficult conversations
If you have the required experience and would like to work for a leading debt recovery company in the UK, please apply now.

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Applicants must be located and eligible to work in the UK without sponsorship.
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