Business Systems Support Manager - Policy Admin Systems - Insurance - London, City
An exciting opportunity has arisen to join this Lloyd's Insurance Broker based in the City of London as a Business Support Manager.
This role is Hybrid working - 4 days a week working in their offices and the remainder working remotely.
Applicants must have previous experience working in the Lloyd's of London/London Insurance Market as essential to include Policy Administration Systems.
Managing a small team of Business Systems Analysts providing software support to the Business and Technology Teams for inhouse built/configured systems. You will be hands on as well as leading the team and being the focal point for the Application/Systems Service Desk.
Key responsibilities:-
- Lead, manage and develop the Systems Support team
- Support and work closely with the Service Desk and the business supporting any (but not limited to) Office 365, MS Power Platform and Policy Admin System queries
- Plan and provide training for the Business Systems Support team
- Ensure all software issues/change requests are logged and prioritised accordingly on the Service Desk system
- Work closely with the Business Systems Development and Analyst teams to support their builds
- Review software release notes and inform users of available fixes or updated functionality
Key skills/experience required:-
- Previous experience working in the Lloyds of London/London Insurance Market is essential
- Insurance Policy Admin Systems experience is essential
- Must have strong skills Microsoft 365 & Azure DevOps
- Power Platform experience would be highly desirable, but not essential
- Previous experience leading or managing an application team
- Good people skills and a flexible approach when dealing with business users and project team individuals
- Must be a team player at all levels of the organisation
