A fantastic opportunity has arisen for an experienced Service Desk Administration Support to work for the UK’s leading Diagnostic Medical Pathology organisation, based in Elstree Borehamwood, Hertfordshire.

Main duties include:

• To provide overall assistance to the Laboratory support teams as a central helpdesk
• Ensuring all queries from Laboratories or Support teams are tracked and prioritised for action
• Providing training to all new laboratory support staff in standard operating processes
• Responsive Maintenance for Equipment such as Logging equipment faults and process throughout, Logging confirmation on system for engineer call-out, inform manufacturer of parts used in course of self-repair
• Arrange for additional spare parts etc to be supplied and following up with Manufacturer with regards to engineer performance
• counting and checking stock delivered against the delivery note
• Supporting Laboratory Support Teams in the absence of team members
• Supporting other facilities as and when they occur

To be considered for this hands-on role you must possess:

• Good organisational skills.
• Attention to detail is very important.
• Working in a team or as an individual
• Ideally FM Help Desk experience
• Basic Keyboard skills and familiarity with Microsoft Office Suite.
• Always maintain confidentiality.
• Working on own initiative

If this role interests you, please apply today

We look forward to hearing from you.

Ritz Rec Emp Agy