We are recruiting for a part time individual to join our client within their customer support team where you will answer customer queries via telephone, email, and live chat. The ideal candidate will have a passion for customer service!

Key Responsibilities

* Answering all inbound telephone and email enquiries

* Onboarding of new customers to ensure understanding of processes

* Accurately recording the detail of each inbound and outbound call on the company database.

* Using this information to continually improve your own and the team's performance.

* Proactively highlight areas where additional training may be required.

* Surveying existing customers on their experience

Key skills

* A passion for customer service

* Organised

* Good written/verbal communication

* Attention to detail

* Team player

If you are interested in this role, please apply here