The Role:

Do you have the drive to provide excellent customer service and a desire to continually improve our service delivery based on customer feedback?  

Hampshire Pension Services currently have an exciting new opportunity for a Communications Manager. 

Hampshire Pension Services undertakes the pension administration for the Local Government Pension Scheme (LGPS), Police Pension Scheme and Fire Pension Scheme on behalf of a number of partners. We provide support to more than 300,000 members and more than 700 scheme employers. You will be working in a small team within Hampshire Pension Services. The team are responsible for maintaining a website for all scheme members, as well as delivering bulk member communications throughout the year. 

This role focuses on putting members at the centre of our communications, ensuring we deliver clear and concise communications in plain language, while explaining complex pensions regulations. You will be responsible for ensuring that the website is kept up to date with the latest regulation changes and is accurate, clear and easily accessible for members. You will also investigate and respond to complex customer queries, ensuring we continue to improve services and member engagement based on customer feedback. The role requires close working relationships with other managers in the section as well as our partners and stakeholders. As well as managing complex customer queries and complaints, you will be responsible for ensuring Hampshire Pension Services comply with data protection legislation. You will also have an opportunity to help deliver the training programme for Hampshire Pension Services staff. 

The ideal candidate will have both experience of managing people as well as some complaints and communications work. To be successful in this role you will be highly organised, remain calm under pressure and be highly customer focused. 

Although the role is office based in Winchester, currently the team are generally only required to work in the office one day a week, subject to business needs and further reviews.  

Additional Information:

Pensions Team Manager Job Description and Person Specification

Vetting Requirements:

This post is subject to Non-Police Personnel Vetting. Further information about this process will be provided to successful candidates. Candidates must have resided in the UK for a minimum of 3 years in order for clearance to be obtained.

Contact Details for an Informal Discussion:

Amanda Judd, Assistant Head of Pensions on #removed# or #removed#