SENIOR IT TECHNICAL ENGINEER (CCNA) Solid Networks skills - Based on site in Maryport with the opportunity to work a 4 day working week.

WHO WE ARE:

For over a century, we have been dedicated to empowering people through innovation and craftsmanship, driving positive change in communities across the globe. We challenge the status quo, guided by our core values, and foster a culture that welcomes every team member. Our goal is to inspire leaders and creatives to shape the future by taking bold actions today.

JOB MISSION:

As a Senior IT Technical Engineer, you will be responsible for maintaining the infrastructure, networks, and systems critical to the efficient operation of our manufacturing facility. Your expertise in networking, computer systems, and software-along with strong interpersonal skills-will be key as you work closely with stakeholders both onsite and with our global IT team.

This role acts as the main IT liaison for the manufacturing team, requiring both technical proficiency and the ability to consult with business leaders to define requirements and solutions. You'll also participate in IT projects outside of the facility, with occasional travel within Europe.

This position requires you to be onsite four days a week, with flexible hours to support a healthy work-life balance.

KEY RESPONSIBILITIES:

Oversee network hardware and IT equipment onsite, ensuring all end devices remain connected.
Administer upgrades for equipment, hardware, and software, while maintaining asset management records.
Participate in Agile teams with daily stand-ups, retrospectives, and iteration planning.
Translate technical requirements from manufacturing partners into actionable plans for the IT team.
Recommend, implement, and perform network improvements, upgrades, and repairs.
Create and maintain IT documentation, including network configurations, mappings, and service records.
Perform system backups and recovery.
Provide technical support, troubleshooting, and training for staff as needed.
Stay informed of industry trends and emerging technologies to strengthen infrastructure and security.
Manage IT contracts and identify opportunities to maximize ROI.
Collaborate with vendors and contractors to ensure high-quality IT service delivery.

REQUIREMENTS FOR SUCCESS:

Valid Driving License and Passport, as travel across the UK and Europe is required.
Excellent communication skills, with the ability to convey technical concepts to non-technical audiences.
Strong knowledge of networking technologies such as Cisco Catalyst switching, Cisco Meraki MS/MR/MX, Palo Alto Firewalls, HPE Aruba Wireless Controllers, and cloud-based solutions.
CCNA certification is a plus.
Extensive experience troubleshooting complex enterprise networks and systems.
Hands-on technical expertise with network and operating systems.
A proactive mindset with a focus on continuous improvement and technical research.
Ability to present ideas clearly to individuals and groups, both in person and virtually.
Highly self-motivated, detail-oriented, and capable of prioritizing tasks in a dynamic environment.
Strong customer service focus and ability to work collaboratively with global IT teams.
Experience with virtualization technologies (eg, Zerto, Azure Backup, Azure File Sync, Veeam) is desirable.
Previous experience in a manufacturing environment and working in an Agile team is beneficial.

BENEFITS:

Discretionary Bonus Opportunity
Private Medical Insurance
Dental Scheme
Pension Scheme
25 days of Annual Leave
Life Insurance
Employee Discounts
Flexible working arrangement, including the ability to work remotely for four weeks per year
Wellbeing and Mental Health support (24/7 Employment Assistance Program)

To apply for this role please follow the links below.