Customer Services Support Assistant

Up to 30k plus Free parking on site

Fawley, Southampton

5 days a week on-site- 730am-4pm

Resourcing Group have an exciting opportunity to join the LEADING FM & Real Estate company. My client is looking for an FM Support Assistant based in Fawley Southampton

Key Accountabilities

Day to day support to the Soft Services Manager

Support to maintain an effective Soft FM delivery program considering client needs and contract deliverables.

Day to day support of Soft FM contract deliverables

Administrative support for Soft FM compliance with client business and financial controls requirements

Handle FM communications directly with stakeholders seeking Client Approval

Support the Soft FM administration function assisting with data gathering and client presentations, new spreadsheet creation, annual update of existing spreadsheet trackers etc.

Support with transportation service during absence of Garage Coordinator

Support Mail Room activities and deliveries

Support Moves and Janitorial teams when required.

HR administrative support for hires, new starters and leavers.

Assist in data gathering exercises, market research and benchmarking costs and services and feasibility studies.

Actively engage in a positive safety culture

Coordinating preparation for client related VIP visits and events

Ensure statutory compliance is maintained.

Support continuous improvement initiatives.

Develop and grow client and customer relationships.

Support a framework of Team behaviour where integrity drives an open and honest working environment.

Deliver reports and proposals as scheduled or required.

Uphold and actively support the client on safety requirements.

Champion the client LPS Loss Management System

Further responsibilities

Able to uphold requirements for self-presentation and appearance in accordance with expected standards.

Demonstrates integrity and respect for others while in a variety of different working environments.

Courteous and polite manner with an emphasis on Customer Service.

Take responsibility and be accountable for own work.

Good interpersonal attributes.

Personal Experience/Qualifications/Skills:

Excellent IT skills, Microsoft Office and formatting

Qualifications to include core high level GCSE English and Maths

Familiarity with client CMMS operation

Experience of working in a highly regulated environment

Experienced administrator

Full driving license

Manual Handling

Demonstrates integrity and respect for others while in a variety of different working environments.

Courteous and polite manner

Ability to work in a team.

Take responsibility and be accountable for own work.

Good interpersonal attributes

Interested?

Contact Liv Longstaff-Browne

(url removed)

Resourcing Group is acting as an Employment Agency in relation to this vacancy