Field Technician Customer Care
What You'll Be Doing
In this customer-facing role, you'll ensure their homes are up to standard by providing on-the-spot answers and practical help. While construction or building experience is ideal, a passion for quality and professionalism is even more important.
Key Responsibilities:
* Follow instructions from Customer Care Coordinators/Administrators to ensure all customer appointments are attended on time and necessary materials are sourced in advance.
* Resolve defects quickly and to a high standard, ensuring all work is signed off by the customer.
* Complete all necessary paperwork (time sheets) for submission to divisional offices to maintain accurate records.
* Inspect reported defects as needed, providing detailed reports with photographs to the Customer Care Coordinator/Administrator.
* Submit mileage forms, SHE forms, and invoices by the end of each month.
* Report repetitive defects on active and non-active sites to the Customer Care Manager/Executive for discussion with the Commercial/Technical Director.
What You'll Need
To excel in this role, we seek individuals with:
* A comprehensive knowledge of construction and the ability to resolve defects, likely stemming from a background in trades such as painting, decorating, carpentry, and joinery.
* Excellent interpersonal skills to interact with customers in a friendly and professional manner, ensuring high service standards and customer satisfaction.
Benefits:
* Competitive Salary
* Competitive Bonus Scheme
* Private Medical Insurance - Single Cover
* 26 days holiday (increasing by 1 day every 3 years of continuous service up to 29 days)
* Choice of Flexible Benefits
* Enhanced Family Friendly Policies