Purpose of the job:

You will be base within the central admin division, and be required to support the Business units within the company.

Key Results Areas include: 

• Manual contracts: Audit and Capture manual contracts from clubs (CRM) and to cancel existing contract for sales to capture a new contract (CRM)
• Credit Notes: Action all Financial adjustments from clubs (CRM)
• DBA: Action any request to make changes on the membership (CRM)
• Invalid contracts: Audit and cancel all invalid contracts from the club (CRM)
• Unapplied Credit: All payments not allocated to charges, Void and receipt properly
• Auditing all billing reports:  Check all our Billing reports 3 days before the debit order submission date.
• Telephonically helping the sales/club admin with adjustments on the system
• Call Centre request: Action All (Upgrades, Downgrades, Freezing and Transfers on CRM)
• Call Centre Request Action All (All Cancellations, Change of Debit Order date and action all other request from the call Centre (CRM)
• Billing Reports: Lead aggregator, Payments not scheduled and Payments scheduled against none default Setup.

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