Contract Performance Officer

Birmingham - Hybrid and site visits

£25,000 - £27,000 per annum

Full Time - 37.5 hours

Permanent

We have an excellent opportunity for a Contract Performance Officer to join our team to maintain the consistent recording of performance data and key performance indicator information ensuring provider involvement is at the heart of all future reviews and performance requirements.

You will be required to work collaboratively across a range of service areas providing support and challenging service providers to ensure high quality services are delivered consistently in accordance with contractual requirements and that support outcomes are met for the benefit of residents.

Duties and responsibilities

In this position you will ensure that our contractual agreements are met and comply with standards and requirements. Where poor performance is identified, you will develop improvement plans with the provider and review the performance by regular meetings and compliance checks.

With good numeracy and IT skills, you will ensure consistent recording of performance data and key performance indicator information. Where poor performance is identified, you will develop an improvement plan with the provider and review the performance by regular meetings and compliance checks. You will generate reports and identify any areas where improvements are required.

About You

You will have:

• Experience of contract managing service providers and delivering a positive performance

• Experience of working with external stakeholders and building relationships with others

• Effective communication skills, both written and verbal with a proven ability to influence and empower colleagues

• The ability to write reports and deliver presentations to a targeted audience

• An understanding or experience of the supported housing sector

• An understanding of the risks associated with managing a portfolio of properties

• Experience of managing multiple projects at the same time

Some travel to our sites will be required so it is essential that you hold a driving licence and have access to a vehicle.

What we can offer in return:

• Competitive Salary

• Pension Scheme

• Employee Assistance Programme

• Flexible Working Arrangements

• Friendly team

Equality, Diversity & Inclusion

We reduce the disadvantage that our customers experience by ensuring our services are responsive, inclusive and accessible. We are committed to meeting the needs of our customers by having a diverse workforce that reflects those we serve and by having the understanding and skills to meet that commitment.