Export Customer Service SupportMonday – Friday9am-5pmSalary: £29,000 - £35,000 per annum depending on experience.Pertemps are recruiting for an export customer service support for a global manufacturer established in 1972. Your main responsibility will be handling and recording of orders and international shipments.Responsibilities:

• Order processing, sending of PO confirmation, communication, and proposal of alternative items.
• Organise and follow up of international shipments.
• Delivery lead time, support to fill data in customer files.
• Proactively manage international business linked queries from around the world.
• Interaction with warehouse – effective communication of order requirements.
• Coordinating with customers and logistics to provide coat-effective and timely dispatch of shipments.
• Ensure compliance of order with distributor agreements.
• Issue shipping documentation.
• Issue customer credits.
• ERP system maintenance.
• Quality complaints follow up.
• Archiving of customer service documentation for audits purpose.
• Support to sales team on various requests.

Skills and Qualifications:

• Meticulous and detail orientated.
• Good understanding of IT systems, Excellent user skills.
• Empathetic, patient, and clear communication skills.
• Accountable and takes responsibility.
• Customer service experience from the MD industry.
• English proficiency.
• Knowledge of international trade.
• High level of international customer service.

If you’re a motivated, empathetic person and this sounds like the role for you, Apply now!!