Skanska, one of the world's leading project development and construction groups, is an inclusive and responsible business that is helping to build a better society.

Our Building Services division provides complete Facilities Management of properties throughout the UK, providing mechanical and electrical engineering support, cleaning, catering and grounds maintenance on a planned and reactive basis, using technological solutions to manage our teams in the most efficient ways.

We are looking for a Helpdesk Coordinator to join the Commercial Property Maintenance team on-site at Essex on one of our Educational Projects in Basildon. The purpose of the role will be to Coordinate the Helpdesk Service, subcontractors and materials ordering within Essex Schools.

What you'll do:

* Co-ordinate the helpdesk service in line with the contract requirements including PPM scheduling and programming, reactive tasks, subcontractors, premises staff and engineer task allocation, raising contract and ad-hoc purchase orders, quotations through to invoicing.

* Organise and monitor overall Helpdesk delivery in relation to and including performance reports, helpdesk status updates, contract deduction process, damage reports and subcontractor activity.

* Be responsible for the generation of all works, both PPM and Ad Hoc, assessing if these works are chargeable or contract costed, issuing work orders, requesting parts/materials, matching invoices with purchase orders raised, raising and resolving queries when discrepancies occur, raising invoices to clients and closing and archiving all jobs.

* Establish, organise, and publish feedback in relation to stakeholder and Customer Satisfaction Surveys

* Establish an evidence-based system that demonstrates compliance of statutory and business critical planned preventative maintenance (PPM) under SFG20 guidelines.

* Develop and maintain evidence-based systems for the monitoring of damage/ self monitoring of service provision, together with monitoring of contractual KPI's via the help desk.

* Maintain all administration and associated quotation processes for authority damage and ad hoc call outs.

* Support the Senior Management Team in the delivery of and maintaining of the Skanska management/Quality/Health & Safety/Environmental systems.

What you'll bring to the role:

* Manage and monitor overall Helpdesk delivery in relation to performance and reporting.

* Ensure contract compliance with service level timescales.

* Establish and maintain accurate & evidence-based help desk systems

Equal opportunities

We thrive through embracing differences, whether they be social backgrounds, ethnicity, disability, gender identity or expression, age, religion, sexual orientation and any other protected characteristic - we know that diversity opens a rich potential for new ways of thinking, helping us to build successful and high-performing teams. We call it Naturally Skanska.

Flexible working

We welcome you to ask about flexibility at interview stage and we will explore what is possible for the role.

Reasonable adjustments

We would like you to perform at your best at every stage of our recruitment process. Please contact us if you require any adjustments that would support you throughout your application.

More information about the role

Please note this is an advert for our job vacancy, and therefore may not be inclusive of all assigned duties, responsibilities, or aspects of the role described, and may be amended at any time at the sole discretion of Skanska.

Closing date

The closing date for this vacancy may be subject to change any time at the sole discretion of the business.

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