Join this MSP as an 2nd/3rd line IT Support Analyst.

The role will be predominantly office-based, with some customer visits.

THE IT SUPPORT 2ND/3RD LINE ROLE:

Operating the IT Helpdesk and providing 2nd/3rd line support to a wide variety of clients, supporting infrastructure, hardware, and software.
Receive and resolve calls from the helpdesk and manage user expectations - by phone, email, and in-person.
Troubleshooting and diagnosing hardware and software faults, escalating if necessary.
Deployment of new hardware and software alongside existing upgrade schemes.
Occasional involvement in project work.
Assisting the Support Team Leader in aiding other team members.
Managing your own tickets, ensuring that they are kept up to date.
KEY SKILLS & EXPERIENCE:

IT support experience covering:
Active Directory
Windows 10/11, Windows Server (bonus points for macOS)
Office 365
Azure
Hardware
Backup & Firewall configurations (experience with Acronis & SonicWall desirable)
Full, clean driving license
SALARY & BENEFITS AS IT SUPPORT 2ND/3RD LINE:

£28,000 - £36,000
20 days holiday + public holidays
Pension
Cycle to work scheme
Free onsite parking
Company laptop, phone, and accessories
To apply for this role as IT Support 2nd/3rd Line, please click apply online and upload an updated copy of your CV.

All applicants must currently have the permanent right to work in the UK; visa applications will not be considered.

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