RESIDENT LIAISON OFFICER

Location: Rushden, Northamptonshire

Rate - £200 - £250 per day

Duration - 3 Months

RESPONSIBILITIES:

Adopting and embracing the CRM system
Making appointments for the project team and maintaining project diaries
Pre-start visits and profiles
Identify specific customer needs (work patterns/health issues etc.)
Dilapidation surveys
Daily completion of the CRM system
Daily telephone/communication/SMS to residents
Regular visits to residents where works are underway
Building good relationship with Client and other stakeholders
Keep Leaseholders/Private residents informed about works that may affect them
Ensure GDPR is adhered to
Actively promote Safeguarding and be aware of reporting protocol
Monitor out of hours calls on a daily basis - follow up as necessary
Ensure all complaints are resolved and follow the Lovell complaints procedure
Distribution and collection of satisfaction questionnaires, follow up issues and monitor trends
Ensure relevant aftercare information/support is supplied
Key Performance reporting including compilation of data relative to RLO activities
Maintain Service Delivery Monitor
Organising and attending resident and communication events, open days, school visits, meetings and conferences
Actively looking for PR and community activities
Forge links with Resident Associations
Prepare newsletters and regular updates
Assist with Considerate Constructor initiatives
Support the project delivery team in their daily project administrative tasks as required
Supporting the project and other projects business in community initiatives, events, new business and customer care.
Supporting the delivery team to maintain excellent standards of good housekeeping, PPE
Ensure maintenance of safe environment for tenants
Compliance with LIBMS processes and procedures and Project Plus/CRM
Maintain a presentable image by adherence to the Lovell dress code

TECHNICAL SKILLS & KNOWLEDGE:

CRM
Knowledge of IT systems
Communication Skills - Verbal and written
Microsoft Word
Knowledge of site administration
Microsoft Excel
Customer Care Experience
Microsoft PowerPoint
Microsoft Outlook
Knowledge of housing refurbishment

If this position is of interest to you, please apply with an updated copy of your CV.

“VGC are acting as a recruitment agency in relation to this vacancy