Senior Customer Service Manager
Global Manufacturing Business
Management of teams across UK & Europe
£55,000 - £65,000 plus bonus & benefits (disclosed below)
Leeds with Hybrid approachClient Details

Page Group are working with an Global Manufacturer who are a market leader within their industry who are now looking for a Senior Customer Service Manager to join them at their offices in Leeds. With Management of x3 Customer Service Manager and 13fte underneath, this role will oversee teams across UK, Germany, France & Denmark, and will be a key role as the business continuous to achieve key objectives

Description

Overall responsibility for European Customer Service Strategy and activities, with 3 direct reports and a wider team of 13FTE
Process and Procedures - ensure process is standardised across all European sites, ensuring procedures are fit for purpose and service provided is identical across all sites
People Management - Provide direct management to 3fte (UK & Europe) ensuring they have all the tools and resource available to be successful and support business wide objectives
Customer Service - Create a culture of world class service across the business area, ensuring European B2B customers are happy and encourage retention
Stakeholder Management - build strong internal relationships across Production, Commercial, Logistics, Supply Chain and Finance
Order Management - manage the cradle to grave process for customer orders, ensuring customers are kept up to date with any potential changes, assigning orders, working closely with production planning, and arranging logistics and export documentations
Logistics and Export - ensure correct export process and documentation in line with regulations along with arranging and managing the logistics with both internal and 3rd party carrier
Continuous improvement - Drive continuous improvement activities across the customer journey, identifying ways to improve service levels, efficiency, productivity and comicality Profile

Essential

Experience in a similar customer service management role
Experience in a manufacturing / supply chain / export environment
Strong customer focused approach
Extensive stakeholder engagement

Desirable

European Language (French or German)
Knowledge of export documentation
Mnagaement of multiple teams - or multi site operationJob Offer

This is a fantastic opportiunity to join a true industry leader within the Global Mnaufacturign Space

Based in Leeds - the role will require occasional travel to other sites. A hybrid approach is on offer with 2 days working from home

Salary - £55,000 - £65,000

Bonus - up t0 15% (business and personal performance)

Pension - up to 11% employer contribution

Holidays - 25 Days plus bank with ability to buy and sell up to 5extra

Private medical

x6 life assurance

Free on-site gym

Free parking

Many more salary sacrifice benefits are available