A service support administrator is required for a growing business in Tunbridge Wells.

Are you an experienced administrator proficient in Excel and business systems?

I have a role that involves processing the close of service tickets attended by service engineers. Analysing job sheets, validating data, and providing administrative support within the service ticket process.  

Responsibilities:

Monitoring Service Tickets from start to completion.

Reviewing and validation of service job sheets for accuracy.

Validating Service Reports (Job sheets) from 3rd Party Suppliers.

Validating Warranty Status on service tickets.

Closing Service Tickets.

Raising customer invoices for service tickets.

Liaising with customers - Purchase Order requirements

Liaising with internal technical support to validate product usage.

Liaise with 3rd party suppliers regarding service levels.

Escalations to 3rd party suppliers.

Service Ticket queries and follow through to resolution.

Support Account Managers on ticket volume reports for key accounts.

Attend 3rd party and customer meetings (online), providing feedback and overviews

Validating labour costs, product used.

Reviewing and validating 3rd party supplier purchase orders.

Sense check billing data reports for allocated customers.

Platform validation. - use of internal platform for vehicle / project monitoring.

Monthly Service Billing for key accounts. 

Qualifications:

A good knowledge of computer systems and a keen interest in technology is required.

Excellent communication skills: verbal and written.

Customer Service orientated.

Detail orientated.

Administration experience.

Ability to prioritise and multitask

(Microsoft Office 365), Use of other internal bespoke systems.  - Strong Excel an advantage

Perks of the Role;

Competitive Salary

Monday-Friday only 9 am-5 pm

Hybrid working model.

Free parking on site

Health Assured Employee Assistance Programme (EAP)

Private Medical Insurance

25 days of holiday plus Bank Holidays

Life Assurance (x4 salary)

Pension

This role offers a genuine career opportunity for progression within the company. If you are a strategic thinker, relationship builder, and results-driven individual please apply with your CV today