We have the opportunity to join an established organisation within the Insurance sector as a customer service advisor. If you have previous experience within the insurance industry this is desirable but not essential, customer service experience is essential within a call centre, office-based position.Job Title: Customer Service AdvisorJob Type: Temporary, Full TimeSalary: £12.50 Location: RedditchFull Time: Monday – Friday / 9am – 5pm Duties and Responsibilities:

• Provide exceptional service to new and existing customers, focusing on resolving queries in an efficient, accurate and professional manner.
• Contribute to the overall team sales target through the selling, and/or servicing of policies.
• Take maximum opportunity to enhance customer experience and exceed expectations, at all times acting in both the interests of both the customer and the insurer.
• To be available to always provide levels of cover for inbound & outbound enquiries.
• To provide administration support (processing post, cover note issues, marketing activities, data inputting etc.)
• Processing mid-term adjustments and inviting renewals across different products within the department.
• To ensure all client documentation is issued correctly and internal records are kept up to date.
• To effectively resolve complaints and deal with any difficult clients.

If you feel you have the relevant skills and experience, please click apply.