Position: Customer Service Coordinator - Freight Forwarding

Location: Chelmsford

Hours: 09:00-17:00

Salary: Up to £31,000 DEO

Our client is seeking a Customer Service Coordinator to work closely with their Freight Forwarding team. The coordinator will act as the customers' first point of contact and resolve problems and concerns about receiving, storing, and shipping goods.

Your key responsibilities as a Customer Service Coordinator - Freight Forwarding

Communicate with customers to have a clear understanding of their requirements and ensure correct measures are in place to achieve customer satisfaction
Develop and maintain effective working relationships with key customers to develop more business opportunities
Be in communication with overseas agents to monitor the progress of shipments and update customers and delivery points
Liaise with customers and the Customs Department to ensure all documents are received and accurate
Support the Sales team by handling, processing and following up rate quotations
Pro-actively place calls with customers, assisting them with any problems they may have providing advice on all ETA's, vessel details, expected deliveries
Provide accurate information to various teams in a fast-paced environmentRequirements:

A background in freight forwarding is an advantage
A media background is very desirable
Be able to work well under pressure
The ability to multi-task
Customer service experience is essential
Proficient in various computer systems such as Microsoft PackagesBenefits:

20 days Holiday (plus Bank holidays) rising to 25 days with service
Hybrid working
Progression routes
Length of service rewards
Enhanced occupational maternity pay
Life assurance
Retails discounts
Discounted gym membership
Health cash plans WR Logistics are the #1 recruitment partner for all vacancies in the logistics industry. We recruit UK wide for permanent and contract jobs.

WR is acting as an Employment Agency in relation to this vacancy