Our client based in Reading are looking for a Quotation Engineer to join their team on a contract basis. As the Quotation Engineer you will be responsible for quoting works from customer enquiries and service/maintenance sheets.
Support to a team of engineers on knowledge and issues on sites. Ensuring that services and maintenance are in alignment with the current and future needs of the business and its customers. Strive to improve quality of works being completed.
Responsibilities
Complete quotations within a timely fashion.
Help maintain a reduced backlog of quotations.
Maintain a close working relationship with the Technical Manager to review and improve the department's aims and objectives.
Maintain a close working relationship with the operations team to deliver service KPI's.
Ensure that service quality is being managed in accordance with the agreed processes.
Report and escalate any service issues or customer complaints to the Technical Manager in a timely fashion, ensuring that corrective action is taken where necessary.
Motivate other team members to work as a team and then guide the team to achieve the goals that have been set for them.
Monitoring of engineer's knowledge to ensure both service and maintenance are carried out correctly.
Identification of strong, talented potential staff with both the functional and technical knowledge and skills to do the job at a high level of accomplishment.
To encourage the development of the team, ensuring employees are aware of their value to the organisation.
Dedicated to the provision of excellent Customer service. Meet the expectations and requirements of both the internal and external customers, establishing and maintaining effective relationships with customers
Any other duties in line with the role.
Essential
Essential Experience
Previous experience in a customer facing environment
Demonstrate a successful track record of achievement
Demonstrate the ability to network with relevant groups
Preferable time served within a technical environment such as Mechanical Engineering.
Excellent communication skills
Develop and manage a team atmosphere through hard work, tolerance and consistency, attempting to fulfil projects with honesty and integrity.
Ability to provide excellent customer service by meeting the expectations and requirements of both internal and external customers.
Leadership skills
Ambitious
Ability to motivate team
Hard working with a strong will to achieve results
Accurate and efficient
Self-motivated and enthusiastic
Ability to work independently
Accountable for own actions
Knowledge
PC literacy, including knowledge of Microsoft Office products.
Must possess sound industry knowledge and have proven background through recognised apprenticeship or hold similar qualification.
Knowledge of the British Standard BSEN12845 and Factory Mutual regulations
Full clean driving licence is preferred