Driver Engagement Associate - Account Manager

Location: West London, Hayes

Shift Pattern: Rota-based (Mon-Sun), 5 days working week - 2 weekends off, 2 weekends on.

Salary: £30,000

Pod Talent is excited to partner with an ambitious, rapidly growing, and genuinely sustainable logistics and final-mile delivery company. This dynamic and ever-evolving business is not only people-centric but also highly innovative and driven by ambitious goals.

As a Driver Engagement Associate, you will work closely with daily delivery drivers and take charge of their customer service training, route planning and health & safety regulations. You will take part in daily delivery operations making sure the highest of the customer service standards are met.

This is a fantastic opportunity to join a team of high achievers known for delivering exceptional customer service. Your ability to work towards continuous improvement will be highly valued and rewarded as historically this company has a proven track record of giving their staff incredible opportunities to grow within the company. 

Responsibilities:

Supervise, motivate and take part in daily driver training and onboarding.
Keeping track of drivers' continuous training and development.
Work towards growth and improvement of your personal and team KPIs.
Handle customer and driver inquiries, the full onboarding process and their productivity development.

Ideal skill set we're looking for:

2+ years' experience in a warehousing, driving or logistics environment.
Mandatory clean and full UK driving licence.
Ability to adapt to and implement new operational processes in a rapidly growing environment.
Good understanding of driving route mapping and planning.
Fantastic interpersonal and communication skills with the ability to motivate and inspire others.

If you are reliable, trustworthy, empathic and able to understand different views and opinions - you are the perfect fit for this role. It's a fantastic opportunity for an existing driver or driving engagement operative who is looking for a new challenge or a step-up in their career and wants to grow in a progressive and people-centric company. 

Apply today