Key responsibilities:

User-centred design

* Scope and deliver components of end-to-end user research activities in a variety of programme contexts

* Recommend and execute appropriate user research activities based on project needs

* Create and maintain phase-appropriate user research deliverables

* Clearly articulate project problems, scopes, and success criteria to diverse audiences through compelling communication

* Respond to challenges, supporting the team to reach a resolution

* Support clients through all phases of the design process, from ideation to implementation

Stakeholder management

* Effectively communicate with stakeholders within your client team, ensuring alignment and buy-in, being seen by the client project team and senior client stakeholders as experienced in your profession and in UCD

* Upskill and educate stakeholders and colleagues on user-centred design approaches and methods, and agile approaches to transformation and delivery

* Show commercial awareness, looking for new opportunities to deliver for the client or identifying opportunities for cross-selling services

* Raise blockers or risks within the delivery for the team, supporting the delivery manager (or project lead) to resolve these

Business development

* Play a supporting role in creating persuasive business proposals

* Apply UCD and agile approaches to bids for transformation projects, ensuring alignment with client needs and expectations

Community Development:

* Contribute to the evolution of Mastek's user-centred design and consulting strategy

* Support the development of propositions and 'points of view' for applying design thinking approaches in new markets and clients

* Support the development of the community, applying Design Operations principles

Requirements:

Experience:

* At least 5 years of relevant user research experience within agile teams and complex programmes

* Demonstrated application of user research methods and tools

* Proven experience in conducting user research and translating findings into actionable insights

* Experience in consultancy

* Mentoring experience of UCD/research teams

* Familiarity with GDS/NHS service standards and assessments and experience of running Discoveries to GDS/NHS Service Standard

* Sector experience in healthcare is a bonus

Skills:

* Strong stakeholder management and communication skills, with the ability to gain buy-in for approach

* Strong facilitation skills for both remote and in-person workshops, meetings and research sessions

* Ability to manage complex, ambiguous projects and organizational dynamics

* Skills and experience in related disciplines such as service design, and content/communication design are a plus

Location: Flexible (Remote, with options to work from offices in Reading and Leeds. You may be required to work part-time from client offices.)