Systems Support Analyst

Would you like to take the next step in your career or try something new and join our successful Support department as a Systems Support Analyst?

This role includes the production support within the Systems Team supporting all lines of business. You will assist in the maintenance and distribution of insurance products from a technological perspective, utilising bespoke software house toolsets.

Role: Systems Support Analyst

Location: Liverpool City Centre on a hybrid basis 

Working hours: Monday to Friday from 9:00am to 5:30pm plus 1 in 3 Saturdays

Salary: £25,000 - £30,000 depending on experience

What you will be doing:

• Provide System support to the business user base.
• Recreation of system bugs and accurate bug logging with third party system providers.
• Participate and support in UAT software testing.
• Work closely with the internal compliance department to ensure system documents are maintained and compliant.
• Assist in the maintenance and distribution of insurance products from a technological perspective, utilising bespoke software house toolsets.
• Participate in production support (1st line) and continuous improvement activities to enhance team practices and maintain high quality solutions.
• Work closely with department management to define product solutions at a technical level whilst considering best practice, version and change control.
• Work closely with software house Analysis, Technical and Development teams as necessary.
• Assist with application and product testing as required. 

?What we’re looking for:

• Problem solving skills.
• Excellent written, communications and consultancy skills.
• The ability to work under pressure and to tight deadlines.
• Excellent customer service.
• The ability to work under pressure.
• Exposure to legal or insurance industry.
• Experience of analysis, design, and software house toolsets, for example: Product Builder/Writing tools, Rating Engines and Reporting Tools.

About Acorn Insurance

We are a growing business with great opportunities to build your knowledge of the financial services industry. As a specialist insurance provider, we have 40 years of experience helping people secure motor insurance across all of the UK. We help more than 50,000 customers to find a policy that meets their needs and gives them the peace of mind that comes with high-quality insurance.

At Acorn Insurance we provide full training and continuous coaching inhouse you will be given full in-depth FCA regulated industry knowledge and have all the tools necessary to help you personally grow your career with the business.

We celebrate difference and it’s important to us that we have a culture where our people feel respected and valued for who they are. We pride ourselves on being accessible and encourage inclusive environments where our people can always give and show the very best of themselves.

Why Acorn Insurance?

Acorn Insurance want to give you more than a job, we want to give you a purpose and a career. Enhanced Annual Leave entitlement starting at 31 days and potentially increasing to 35 days per year depending on grade & length of service (including bank holidays)

• Additional Buy & Sell Holidays
• Company Sick Pay Scheme
• Company Paid Maternity & Paternity Leave
• Generous Company Pension Scheme
• A comprehensive Mental Health support system via the health assured Employee Assistance Programme (EAP)
• A wide network of mental health first aiders.
• Our very own reward and discount platform "Your tomorrow"
• Fresh fruit Deliveries twice a week
• £250 Refer a friend bonus
• Cycle to work scheme
• Free eye test vouchers and a contribution towards the frames
• Regular Employment Engagement including ongoing competitions with fantastic prizes
• Charity fundraising events

All roles are subject to DBS and Financial checks, any offer made will be conditional until checks are completed to a satisfactory standard.

Due to the length of training and complexity of the role,  we can only accept applications from candidates who have at least one year remaining on their (Graduate/ Post study work) visa. Unfortunately, we are unable to provide visa sponsorships.

At Acorn, we are committed to creating an inclusive and supportive work environment. We recognise that candidates may have specific needs and are happy to consider reasonable adjustments to the recruitment process and working environment to accommodate individual requirements. Whether it’s modifying equipment, adjusting working hours, or providing additional support, we aim to ensure all employees can perform at their best. If you require any reasonable adjustments, please let us know during the application or interview process, and we will work with you to ensure your needs are met.

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