SF Recruitment are currently recruiting for a Customer Service Executive based Nottingham City Centre. This permanent position is well suited to an individual that is looking to advance their career in a thriving and supportive workplace! Experience within a previous customer service/administration role is essential to be successful for this role. Responsibilities Include: - Ensure the team maintain the highest level of professionalism and service at all times - Dealing with all customer service calls - Dealing with adjustments - Escalating and manage customer complaints - Working closely with other departments - General admin support - Supporting existing customers with a wide range of queries and payment plan support. - Engage directly with our customers through multiple different channels and manage customer relationships. - Working on bespoke system and daily use of the CRM system. The Ideal Candidate; - Excellent people skills and ability to manage effectively - A passion for delivering excellent customer care and service - Approachable, friendly and positive - Competent user of all Microsoft Office packages - Excellent telephone manner and be able to organise effectively - Must have strong accuracy and attention to detail - Have a minimum of 2 years experience within an office based customer service capacity Hours: (37.5 hours per week) Monday - Friday 8.00 AM - Friday 4.30PM & 1 Saturday per month working 8.00 AM - 4.30PM (Saturday working from home) Salary: £23,000 - £26,000 If you think you have the relevant experience for the role, please apply online now!