Immediate Starts Available!

* Customer Service/ Call Centre

* Hybrid Working Options available following probation

* Monday - Friday, 37.5 Hours per week

* Free onsite Parking

Here at JOB Consultancy, we are recruiting for a Customer Service Handler to work for one of our clients based in the Chorley area. The company are going through a huge expansion period so excellent progression is available to the right candidates.

The hours of work are Monday - Friday between the hours of 8:00 am - 18:00 pm, Monday to Friday. There is also the opportunity to work from home 2 days per week following probation.

A basic salary of up to £25k is on offer dependent on experience.

Key Responsibilities will include:

* Dealing with calls and other incoming enquiries from clients in a professional and timely manner, ensuring that information is captured fully and accurately to determine future handling

* Investigating what happened with the client, creating a complete and accurate record from your discussions

* Undertake initial investigations to triage a liability outcome that dictates the next steps in the process

* Handle customers with good technical knowledge and an ability to use common sense and use initiative when gathering evidence or approach problem solving

* Offer a range of services through the supply network in accordance with the scheme specifics

* Appoint the relevant service providers based on the decision to provide services

* Work with case management and portal systems, to accurately record and update client data and in-house system

The Ideal candidate will be:

* Enthusiastic and self-motivated

* Excellent communication skills with the ability to explain complex information simply

* Ability to work and thrive in a fast-paced environment, working well under pressure

* Well organised and conscientious with the ability to plan and monitor work tasks

* Strong decision maker with the confidence to act under their own authority on behalf of the company

* A personable and positive outlook with the ability to handle emotive customer situations

Apply now for immediate consideration