Operations Manager

• Annual Salary: £40k - £45k plus up to 10% company bonus
• Location: York – Office based with 1 day hybrid
• Job Type: Full-time

We are seeking an Operations Manager to enhance operational efficiency across our client, a dynamic property consultancy. This role is crucial for ensuring that all departments including property management, facilities management, and accounts operate effectively. The ideal candidate will have a background in property/professional services, with a proven ability to drive operational excellence and support strategic business objectives.

Day-to-day of the role:

• Oversee the smooth operation of core business departments, implementing best practices to enhance efficiency.
• Monitor and ensure compliance with industry regulations and client expectations.
• Manage the accounts department/team, overseeing budgets, cash flow, invoicing, and financial reporting.
• Maintain adherence to legal, regulatory, and health & safety requirements across all business activities.
• Develop and implement policies and procedures to boost business performance.
• Manage budgets, resources, and operational costs effectively.
• Identify and mitigate operational risks.
• Facilitate collaboration among department heads and team members to ensure effective service delivery.
• Lead operational staff, promoting a culture of accountability and excellence.
• Ensure all key target dates and deadlines are met promptly.
• Support client relationships by maintaining high levels of service and operational efficiency.
• Implement technology solutions to enhance operational efficiency.
• Drive continuous improvement initiatives across all operational areas.
• Monitor and report on key performance metrics.

Required Skills & Qualifications:

• Proven experience in an Operations Management role, ideally within real estate or professional services.
• Strong financial acumen with experience in managing processes, budgets, and reporting.
• Knowledge of industry regulations, lease structures, and compliance requirements.
• Excellent leadership and people management skills.
• Exceptional problem-solving and decision-making abilities.
• Ability to implement and manage digital tools for operational efficiency.
• Strong organisational and multitasking skills.

Benefits:

• Competitive salary and discretionary bi-annual performance-based bonus.
• Opportunities for professional development and career progression.
• 23 days annual leave plus bank holidays, extended Christmas leave (discretionary), and additional Birthday leave.
• Option to work from home 1 day per week.
• Cycle to Work Scheme.
• Vitality Healthcare and rewards.
• Professional Subscription Fees covered.

If this sounds like it could be for you, don’t hesitate in applying!