Please note, to be considered for this role, you must upload a covering letter.

Job Summary:

This is a varied role and is an integral role to the Sales Support Team

• Providing and coordinating support to the sales team, including processing orders
• Handling customer enquiries including taking calls and responding via email
• Maintaining accurate and up to date customer data
• Liaising with other colleagues/departments to ensure a smooth process and to quickly resolve any issues that may occur
• Completing administrative and support tasks in a timely manner keeping those involved informed

Responsibilities:

• Accurately set up customers in the sales system
• Accurately process orders on the sales system
• Ensure customer data is up to date and accurate
• Create and distribute daily sales communications using the appropriate sales and marketing materials
• Answer inbound sales calls, handle all queries including raising problem logs, communicating with retailers about the issues and liaising with other departments to resolve them and take messages as appropriate
• Liaise with colleagues to organise the new product release sheet and other marketing material, including image and copy requests
• Track orders and provide PODs (Proof of Delivery), interacting with couriers as necessary
• Manipulate data on Excel for specific retailers and for internal reporting

What we are looking for:

• Strong interpersonal skills with ability to quickly establish rapport and build trust
• Confident communicator both verbal and written
• Ability to multi-task and be adaptable to changing demands and priorities
• Work well under pressure
• Strong team player but happy to work independently
• Positive and enthusiastic with a passion to learn and deliver fantastic customer service
• Resilient and determined

Desirable:

• Previous experience in the toy and game industry
• Interest in gaming