Job Ref: AM13852

Branch: The Caledonian Edinburgh

Location: The Caledonian, Edinburgh

Salary/Benefits: £12.80 Per Hour + Great Perks!

Contract type: Permanent

Hours: Full Time

Posted date: 31/12/2024

Closing date: 02/02/2025

Would you like to work for a company that gives you:

• £250, up to £1000 cash incentives when referring a friend to come and join our team - T&C’s apply
• Long service recognition Cash bonus and free overnight hotel stays for services from 2 years and up.

Rewards your hard work by offering you the below team benefits when you join us:

• Meals provided whilst on shift
• Sales incentives and initiative rewards
• Discounted use of leisure facilities –
• Stays in our hotels at discounted prices or
• Even free stays in our hotels as one of our rewards & recognition incentives,
• Opportunities for your personal development within the Hotel Group Brand Portfolio
• Fully funded apprenticeships – T&C’s apply
• Annual Holidays entitlements inclusive of Bank Holidays
• Opportunity to buy additional holiday entitlements
• Pension enrolment

Does the below sound like you?

• Passionate and willingness to learn
• Positive attitude and someone who makes our guests smile
• Genuinely friendly and caring
• Enjoys working as part of a team
• Ambitious and hard working
• Good communication and excellent grooming standards
• Ability to work morning, afternoon/evening, and weekends
• Deliver exceptional customer experiences at all times
• Is the Assistant Guest Relations Manager role for you, do you have you the skill set and experience to take on this role? Then what’s stopping you?

Klarent Hospitality are recruiting for an Assistant Guest Relations Manager

We offer our employees excellent opportunities to grow and develop within the Klarent Hospitality Group Brand Portfolio, we pride ourselves on ensuring that our staff are rewarded and recognised for their hard work, commitments, and long service.

Klarent Hospitality operates branded hotels in key locations across the UK and Ireland. We will nurture talent and smart investment to drive superior performance and growth.

The Role:

As our Assistant Guest Relations Manager, you will report into our Front of House Manager and will be responsible for the following duties:

• Plan / schedule work hours to be visible in high traffic areas at peak business times.
• Ensure that all relevant training courses are completed in a timely manner.
• Plan / schedule work hours to enable time to complete all necessary administration
  work.
• Ensure “change” and “promotional initiatives” are implemented effectively with high
  levels of team engagement.
• Maintain a clear “room allocation” policy to optimize overall guest experience.
• Review and maintain required records on regular guests, guest problems and there
  resolution.
• Liaise with the Housekeeping Management Team on a daily basis in order to prepare rooms for
  all VIP arrivals.
• Organise any pre arrival upgrade requests in order to maximize on incremental revenue.
•  Organise the tracking and recording of all guest interaction utilizing tools such as CRM to
  assist.
• Support the Reception & Guest Relations team to deliver exceptional arrival and
  departure experiences.
• Be visible in your approach and support the team by being in the high traffic operational
  areas during peak periods.
• Create unforgettable moments for our guests through outstanding customer service
• Promote an up-sell culture amongst the Front of House Team.
• Direct relevant operational teams in the hotel with all relevant information relating to
  guests pre-arrival requests in order to ensure stay satisfaction.