Our client is a leading global company specializing in managing non-life reinsurance liabilities, focusing on efficient handling of closed insurance portfolios. The Ipswich office plays a key role in overseeing extensive portfolios across various markets, reinforcing the firm’s reputation for excellence in complex financial management. Known for its collaborative environment, the company offers employees substantial resources and development opportunities, making it an ideal place for growth in the insurance industry.We are looking for a highly organised and motivated Team Leader to oversee document management and claims support for our growing team. In this role, you will manage the daily activities of a small team, ensuring timely distribution of incoming documents and adherence to GDPR guidelines. Your focus will be on supporting internal teams by managing document workflows, setting up new claims, and maintaining compliance across various processes.Key Responsibilities:

• Team Leadership: Supervise and mentor team members, set clear objectives, and encourage their growth.
• Workflow Management: Oversee the intake and distribution of documents, ensuring efficient processing in line with company standards.
• Claims and Administration Support: Provide administrative support for new claims setup, maintain records, and coordinate archiving in compliance with GDPR.
• Training and Development: Organise training for new team members and ensure all team processes are well-documented and understood.
• Performance Monitoring: Track team productivity and ensure KPIs are met, reporting regularly to senior management and seeking improvement opportunities.

About You:You are an experienced team leader with excellent organizational skills, strong interpersonal communication abilities, and a detail-oriented approach. You should have familiarity with claims processing and document management software and a commitment to maintaining high-quality service and data integrity.Why Join Us?This is an exciting opportunity to contribute to a dedicated team within a supportive, professional environment that values continuous improvement. If you are a proactive leader who enjoys working in a structured, process-driven environment, we would love to hear from you.''