Are you passionate about delivering excellent customer service? Join a fast-paced, growing team that specializes in supporting freelancers, contractors, and self-employed professionals with insurance and consultancy services.What You’ll Do:

• Assist new and existing customers via phone, email, and online chat.
• Process applications for insurance and consultancy services, including renewals.
• Provide product information and support administrative changes, such as cancellations or updates.
• Work with underwriters to facilitate new insurance proposals.
• Uphold compliance standards while maintaining a high level of product knowledge.
• Proactively up-sell and cross-sell additional products (no cold calling).

Your Objectives:

• Effectively communicate policy details to ensure customers fully understand their purchases.
• Achieve targeted renewal retention rates by collaborating with the Sales Team.
• Consistently meet quality assurance benchmarks and performance KPIs, including upselling targets.

What You’ll Bring:

• Exceptional customer service experience, ideally involving CRM or equivalent systems.
• Strong communication skills, particularly over the phone.
• Active listening and problem-solving skills to support customer needs.
• Motivation to achieve positive results and thrive in a team-oriented, fast-paced environment.
• Basic knowledge of Microsoft Office.

Desirable Skills:

• Familiarity with insurance, the contractor market, or IR35 legislation.
• Previous office-based work experience.

Why Join Us?

• Work in a stunning rural office location with countryside views and onsite parking.
• Enjoy hybrid working options: 2 day from home 3 days in the office (After probationary period)
• Participate in training to grow your expertise, plus opportunities for volunteering and local environmental projects.
• Be part of a sociable, supportive team that celebrates achievements and fosters development.

If you’re ready to make a difference in a dynamic and rewarding environment, we’d love to hear from you!